I drilled a Radical Time's Up solid in July and used it in a senior tournament in August. I had a few games on it and had the ball put up until I went to use it a few weeks ago. When I pulled it out of the bag it was cracked from the middle finger through the track area half way around the ball. I contacted Radical and told them that I dealt with Brian Bertsch from Brunswick. They turned the claim over to him and he hand delivered a Torrid Affair to replace it and he said that he wanted to take care of me, cause of my support to the Brunswick products. I must say that Brian is an awesome guy and he takes care of his customers! Thanks Brian and the ball rolls really great. Just my $.02, Bruce