Not by a ball or a bowler on the lane ,but by a professional and his interest in my plight. Out of his obviously busy schedule he took a personal interest for what ever reason . In my few years of bowling and all my rants about this ball or that, this is the first time a company's rep took time to even contact me about what i was saying. even if nothing comes out of it i am truly impressed with this person and his representation of roto. I believe this is what customer service is about. I just want to say thank you I really appreciate you whether you make a difference in how i feel about this ball or not i definetly have a higher opinion of roto  because of you and i hold you in the highest of esteem. I thank you again sir for going above and beyond.
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my style, the art of bowling without bowling

I'm happy to say that I'm not surprised.  Roto Grip's staff is outstanding for customer service...I've never seen any other company with that level of consideration for the bowler before.  I've bought all of my equipment from Roto since the Silver Streak came out...about 25 balls I believe.  Only 1 have I had an issue with and Roger(and staff) took care of me straight away.  Roto has always been "above and beyond" for me and I know there are many on this forum who share my opinion.

That being said, I'm really happy that they are getting the attention they are with the Cell.  Whether or not it works well for myself or you, it is something that is going to give this company the attention they deserve by a lot of new folks in the bowling community.  And, based on your post I think something we both can agree on - it couldn't have happened to a nicer company in the bowling industry.




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Dan