I have a Critical Theory which I bought brand new from buddiesproshop.com, and it cracked by the finger. I contacted Buddies about getting a replacement ball through the warranty, and they said to contact Roto Grip. When I contacted Roto, they told me to contact Buddies. What do I do?

Rotogrip should handle it. Contact them again, they handle the warranty. The only time a proshop would handle a replacement is if it were damaged by the center and the center and the shop had an agreement in place.

So much for saving a buck by buying equipment online...

AMEN!!!!! You get what you pay for. Cheap prices, cheap service. Just Like Raider said, I also stand behind all products I sell and not have had one warrant issue declined.

Typically it's a 1 year warranty