With all the posts complaining about manufacturers failing to reply or taking a long time to reply to email questions, I must say that Roto Grip won't let you down.

I emailed Roger this morning with a question about a balance hole location and received a reply early this afternoon.

Besides being quick and responsive, they have an excellent product in the Silver Streak Pearl. My first RG but it will not be my last.

Thanks Roger.

TT
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If you had everything......where would you put it?

Not only did Roger and Dan Smith do everything they said they would, but did much, much more to assist the NY Fireman at their 2003 state tourney! Roto is very well represented by these individuals. Thanks again from the members of Main-Transit, all the firemen in NY, and the 50 lucky people that got new Silver Streaks!
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The Older We Get, The Better We Were
www.MTFD.com - a NY State Vol. Fire Department
www.BowlWNY.com - local & national stories by Joe Ciccone
http://www.FDracing.com The worlds fastest firemen in the origional Xtreme Games

It is always good to see things like these because it brings out a few comments about bad experiences people have had and good.  Being a small GROWING company we probably have the smallest staff for someone of our size.  With that said most of the companies have one person who does nothing but answer emails and phone calls all day.  Unfortunately I don't have that luxury and my responsibilities cover everything from answering phones, assisting in the development of new products, running the website, answering emails, inventory control, distributors, pro shops, international stuff, etc... I could go on and on and I still wonder how I get it all done sometimes.    

So for most of you I do try and get back with you within 1-2 days.  BUT I always respond no matter what.  If I am out of town for work or on vacation I will get back with you as soon as I get back.  If I have ever not responded to an email it is because it probably got accidently deleted.  I can't speak for every company but if you don't get a response back from me what I suggest to do (and some people already do) is just re-send the email making sure I got it or to let me know you were looking for a quick answer.  To be honest if you want to talk about something in depth I always tell people to call me, because I am more than willing to have that 10-20 minute conversation to get all your questions answered.  You can ask Jeffrevs who if I go through my emails I have received more from him than any other person..hehehe..If he needed a question answered asap and I didn't get back with him right away because I was busy he will re-send it and let me know he was looking for a quick answer and I have no problem with that.

Anyways sorry for the long post, but since I am in customer service I do want to thank you for the compliments and say I am sorry to those of you who I didn't respond back to ASAP.  I do sometimes have to let things go for a few days because I am busy with a certain project and I am the only one in the office for Roto Grip.  

Thanks and have a great day!
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Roger Noordhoek
Technical & Customer
Services Manager
Roto Grip, Inc.