Update ...

I emailed Storm customer service, sent them photos of my iQ Tour, explained my situation, and they promptly shipped me a new iQ Tour.  I need to pay to drill it, but I'm not worried about that.

It's nice to see a company stand behind their product even after it is out of their standard warranty period.

Well as others have experienced, Storm reviewed the pictures I sent and is replacing the ball.  I'm a Storm fan for life.

Too bad the shop that sold me the ball wouldn't take 60 seconds to snap a picture and send an email to Storm on their customer's behalf.  Their loss - I'm through with Orbdrillers in Mechanicsville.  Anyone can drill a ball... it takes a little bit of knowledge and experience to do it right and to stand by your customers.  And I was really looking forward to Small Claims Court which would have been an easy win.

Doesn't matter - Orbdrillers doesn't need my money.   

Now I've heard everything...

Now I've heard everything...

 Gonna be like those “z spin” balls that all got drilled wrong by pro shops that had absolutely no idea what they were doing.

 Instead of learning first, they just throw it on the press and jam some holes in it, then blame the manufacturer for making it “the wrong way”.  (Yes, actually happened here)

Quote from: milorafferty on October 01, 2018, 08:37:35 PM

Now I've heard everything...

 Gonna be like those “z spin” balls that all got drilled wrong by pro shops that had absolutely no idea what they were doing.

 Instead of learning first, they just throw it on the press and jam some holes in it, then blame the manufacturer for making it “the wrong way”.  (Yes, actually happened here)

Don't get me wrong love me some Visionary but even now with exception of the Gladiators I avoid the Z spin balls.  Visionary really screwed themselves over on those balls.  Plenty of yahoo drillers but Visionary's roll out well kinda sucked from what I have gathered and market punished them hard for it.

DOT should be interesting. Will be nice to see a ball with the marking on it, along with CG and see how clear it is. Also my guess is they will color pin to match ball better so its less noticeable on bottom side of ball. Similar to how some plastics are done. Its not a bad idea. Only takes one cracked ball to lose customers. Most don't know they can warranty balls or its outside of warranty and instead choose to go and complain to friends about it.

I too have a Storm IQ Tour that cracked, after only 5 weeks.  The local pro shop would not even take a cell phone picture and email the manufacturer.  The shop manager actually told me "I don't care" and walked away.  The tech told me "he's having a bad day", but that's no way to treat an existing customer.

Anyway I've called Storm Customer Service and am hoping they handle themselves professionally (unlike Orbdrillers in Mechanicsville, VA).  All I'm asking for is that the manufacturer stand behind their written warranty.  I've been bowling for 50 years and have never had a problem with cracking, but this is my first Storm product.  Hopefully I just got a bad ball.  I know I used a really bad shop but that won't happen again.

I'll post back as soon as Storm returns my call and I have an answer.

Well as others have experienced, Storm reviewed the pictures I sent and is replacing the ball.  I'm a Storm fan for life.

Too bad the shop that sold me the ball wouldn't take 60 seconds to snap a picture and send an email to Storm on their customer's behalf.  Their loss - I'm through with Orbdrillers in Mechanicsville.  Anyone can drill a ball... it takes a little bit of knowledge and experience to do it right and to stand by your customers.  And I was really looking forward to Small Claims Court which would have been an easy win.

Doesn't matter - Orbdrillers doesn't need my money.   

Ok.... so as an employee of Orbdrillers Pro Shop and knowing the whole story talking with reps and my boss at Orbdrillers, I’m going to handle this as professionally as possible. Storm replaced that ball because my boss called them personally and asked. The crack this gentleman refers to is in the bridge and no company warranty’s a cracked bridge with inserts in the ball. At best it can be drilled out and repaired. Storm themselves does not warranty a ball until it has cracked the whole way around. This gentleman wanted a replacement ball for a cracked bridge which is out of the hands of Orbdrillers Pro Shop. Had the ball split in half we would have been more than happy to replace it with another ball.

Since the customer was adamant about a replacement my boss went out of his way to contact our Storm district sales rep to get a resolution but informed him not to get his hopes up. To his surprise, they decided to replace the ball (he has screenshots of the conversation to prove what I am saying) At this point this gentleman became irate before the decision was made and caused a scene inside the shop forcing my bosses hand to ask him to leave. Since then, this gentleman, has gone on to create fictitious accounts all over the internet to slander our name as a shop. We at Orbdrillers are dedicated to customer satisfaction and am willing to go above and beyond for the customer. I don’t understand this gentleman’s angle but we will continue to welcome new customers and handle issues like this with class and professionalism as they come to us. We will do everything we can within the guidelines of the company’s warranty. I just felt like this needed to be said as it was brought to my attention and as one of the only members of our team with a BR account that could respond.

Quote from: Rightycomplex on October 02, 2018, 03:26:59 PM

Quote from: Bowling Dan77 on September 28, 2018, 03:22:03 PM

I too have a Storm IQ Tour that cracked, after only 5 weeks.  The local pro shop would not even take a cell phone picture and email the manufacturer.  The shop manager actually told me "I don't care" and walked away.  The tech told me "he's having a bad day", but that's no way to treat an existing customer.

Anyway I've called Storm Customer Service and am hoping they handle themselves professionally (unlike Orbdrillers in Mechanicsville, VA).  All I'm asking for is that the manufacturer stand behind their written warranty.  I've been bowling for 50 years and have never had a problem with cracking, but this is my first Storm product.  Hopefully I just got a bad ball.  I know I used a really bad shop but that won't happen again.

I'll post back as soon as Storm returns my call and I have an answer.

Quote from: Bowling Dan77 on October 01, 2018, 02:33:18 PM

Well as others have experienced, Storm reviewed the pictures I sent and is replacing the ball.  I'm a Storm fan for life.

Too bad the shop that sold me the ball wouldn't take 60 seconds to snap a picture and send an email to Storm on their customer's behalf.  Their loss - I'm through with Orbdrillers in Mechanicsville.  Anyone can drill a ball... it takes a little bit of knowledge and experience to do it right and to stand by your customers.  And I was really looking forward to Small Claims Court which would have been an easy win.

Doesn't matter - Orbdrillers doesn't need my money.   

Ok.... so as an employee of Orbdrillers Pro Shop and knowing the whole story talking with reps and my boss at Orbdrillers, I’m going to handle this as professionally as possible. Storm replaced that ball because my boss called them personally and asked. The crack this gentleman refers to is in the bridge and no company warranty’s a cracked bridge with inserts in the ball. At best it can be drilled out and repaired. Storm themselves does not warranty a ball until it has cracked the whole way around. This gentleman wanted a replacement ball for a cracked bridge which is out of the hands of Orbdrillers Pro Shop. Had the ball split in half we would have been more than happy to replace it with another ball.

Since the customer was adamant about a replacement my boss went out of his way to contact our Storm district sales rep to get a resolution but informed him not to get his hopes up. To his surprise, they decided to replace the ball (he has screenshots of the conversation to prove what I am saying) At this point this gentleman became irate before the decision was made and caused a scene inside the shop forcing my bosses hand to ask him to leave. Since then, this gentleman, has gone on to create fictitious accounts all over the internet to slander our name as a shop. We at Orbdrillers are dedicated to customer satisfaction and am willing to go above and beyond for the customer. I don’t understand this gentleman’s angle but we will continue to welcome new customers and handle issues like this with class and professionalism as they come to us. We will do everything we can within the guidelines of the company’s warranty. I just felt like this needed to be said as it was brought to my attention and as one of the only members of our team with a BR account that could respond.

Thanks for sharing the other side of that story James. It did seem a little odd for an established pro shop to have that level of customer service.

To Bowling Dan77; you are a new user here and no offense against you but Rightycomplex has a solid reputation on this site.

Thank you Milo. That means a lot. And I’m more than willing to be this gentleman’s PSO without knowing him or being in the shop that day. All I can go by is what I was told by both My Boss and Storm.