Quick update; Had the ball plugged and redrilled and the coverstock sanded back to OOB finish. Threw it for the first time yesterday in open play and loved it. I think the driller did a great job as the ball feels very good/natural coming off my hand. Used it for three of the five games we bowled and threw a 190, 194 & a 224. League starts this Thursday.... Can't wait to see what happens then.
As a side note, I was kinda surprised with how this ball reacts. I was expecting a much different reaction compared to my HyRoad Pearl due to the difference in coverstock/finishes, but as it turns out, they seem to be very similar. Only difference is, with the Special Agent if I make a mistake and get the ball too far outside, it manages to come back, whereas the HyRoad just stays outside.