mumzie, glad you had success with getting a response/information from Storm. I bought an X-Factor about a month after this ball came out. I E-mailed Storm with some questions about drilling it. I gave them the information on my bowling style, revs, speed, etc. and they wouldn't commit to any type drilling for me. I E-mailed them back immediately after their reply, begging for help on how to drill this ball and they said they delete all E-mails after reading them and couldn't remember talking to me 5 minutes earlier. This really ticked me off. I went ahead and quessed how to drill it, and either the drilling choice was wrong or else the ball was a Dud as this ball turned out to be the worse ball I haver owned on any conditionn I tried it on. I owned almost all Storm Balls prior to this incident but after this expensive experience, I swore I would never buy another Storm Ball again.........so, due to this bad experience, I cannot brag how responsive or how well Storm will try to help their customers as they do not help all customers. I've since gotten rid of the three Storm Balls I had at that time and have purchased all Brunswick and Ebonite balls and have been more than happy with the help from both Brunswick and Ebonite in the drilling these balls.
