Dan made some very accurate points. I would like to add, that the surface on the Dimension may need to be freshened up a bit. If it has never been touched, the Ra values have decreased, and will not create as much friction with the lane surface. What he should try, is buying a brand new 2000 abralon pad, some Storm Mega-bite, or Reacta-Clean, and a ball cup. He needs to wet the pad with water, spray the ball with the cleaner, and with very, very light pressure, clean the ball with circular motions (wax-on, wax-off LOL I watch too many movies!!). After he has done all four quadrants, clean the ball one last time with a clean rag and the ball cleaner. This will restore the tackiness back to the ball, and increase the Ra values.
If this process doesn't help (I would be surprised if it doesn't), take the ball into a certified pro shop, and ask them to restore the ball back to factory. They SHOULD know the process, but if they don't pm me, and I will explain in detail.
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Tommy Gollick
Storm Regional/Pro Shop staff
Red Crown Pro Shop Harrisburg, PA
stormbowling.com