Jeff,
Maybe he did choose the wrong ball for his condition; we all do that more than we like to admit. If his condition is drier than the EPP likes, maybe a slight polish is what's needed to make his ball usable. Re-drilling or buying another new ball is not always a cost-effective option for many of us.
Storm's Xtra-Shine will take a ball to as high as 3500 grit. If he needs the EPP to clear the heads a little better, get a little bit more length, Xrta-shine should do the trick. Alex polish it lightly in small steps so you don't take it too far all at once.
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"Those who do not remember history are doomed to repeat it."