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i_throw_strikes

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question for ya
« on: August 30, 2009, 10:41:42 AM »
had a guy who bought a nib ball 2 months ago and he brought it into the shop the today cause the shell had seperated. heres the question this ball was a discontinued ball (rapid fire pearl) but he bought it new from us i still havnt heard back from the boss and it being sunday can't contact the distibuters my question is is the warranty still good on the ball even thought its discontinued the guy is a real loyal customer and i dont know what to tell him till i talk to the shop owner

Edited on 8/30/2009 6:48 PM
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DanH78

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Re: question for ya
« Reply #1 on: August 30, 2009, 07:05:16 PM »
Warranty is a warranty.  He may have to settle for a different ball in the same price range, but I know people that have had discontinued balls replaced.
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It IS next year!
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greenefam

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Re: question for ya
« Reply #2 on: August 31, 2009, 03:32:42 PM »
quote:
Warranty is a warranty. He may have to settle for a different ball in the same price range, but I know people that have had discontinued balls replaced.


Absolutely.  Follow your normal process with your distributor but it doesn't matter if the ball is discontinued or not.  He will need to accept a comparable ball - most likely either a Hy-Road or a Reign if possible.
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