i returned a trifecta through the pro shop i bought it at because it was cracking around the pin. i do use finger inserts, but it was cracking about an inch away from the bridge. my question is when you send a ball off, does it go back to the distributor or the manufacturer? the reason being, the ball was still under warranty, i only had it for like 6-8 months. so the operator tells me that i only have a 75 dollar store credit, is that fair? need some help on this one guys, any thoughts?? by the way, i paid 240 bucks for the ball, so i am a little upset. i know the ball is discontinued but if that is all i get for it then what advantage is it to me to shop in a pro shop to begin with?
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STORM:If You Hear The Thunder,Sorry,The Lightning's Already Struck!

your shop in my opinion is trying to rip you off, probably has not even called his distributor, let alone the manufacturer, tell him no dice and call storm and tell them what he is doing, they will either have you send the ball to them or they will put you in contact with the distributor
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www.bowlingballexchange.com

Made member of the Lane #1 Mafia

I send it back to my dist (who is coming today ironically) and then when they get the credit from the manufacturer, they credit me...however, in good faith since the product was bought from me, I will allow you to pick anything I have in stock, drill it with grips and slug if you wish, and only charge you the diffrence in sale prices of the balls...or credit u if the new one is cheaper than the original one you bought...

Clint
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Clint Daley-Owner
Lets Go Bowling Daley
Inside Hunt Club Lanes
Salem, Ohio 44460

Track Pro Shop staff
www.trackbowling.com
www.letsgobowlingdaley.com

I NOW ACCEPT ALL CREDIT CARDS, NO MORE NEED FOR PAYPAL OR MONEY ORDERS IF WE DON'T HAVE TO....JUST PM ME TO GET MY SHOP NUMBER TO COMPLETE THE TRANSACTION!

We replace the ball first and we will deal with our Distributor after if indeed the ball is from my shop. The only charge to my customer might be for thumb insert if used, Grips are not a problem. I think you better find a better shop to deal with!!!!!!

My shop ensures 100% warranty if you buy a ball from him.  Everything from full cleaning once a month to the ball splitting in half after a year; if you buy a ball from him, he takes care of you.

Kind of an iffy situation as you didn't buy the ball directly from your current owner.  Contact your distributor or Storm and tell them whats up.
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Bowling Since March 2006 - "Get coaching, don't worry about it"...blah blah balh...Just answer the questions please

Arsenal:
Track Mean Machine
Hammer Black Widow
Track Equation
Track Heat Blast
Storm Spare Ball

contacted storm an they basically said they like to see distributors give a replacement ball in the same price range. they actually talked to the owner and he told them the $75.00 was all they distributor would allow. so basically storm backe d what the owner said. so, i get the $75.00 store credit, and storm is sending me a shirt to comp the drilling fees might be time for me to switch pro shops and ball companys, that no mercy sure does look good.....
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STORM:If You Hear The Thunder,Sorry,The Lightning's Already Struck!

you know heres what gets me, all the shop operators in my area are always complaining about the internet, how they can't compete with online shops. well, if i don't get a warranty with a ball i purchase through a pro shop, i might as well be buying online. the ball was basically brand new, not even 50 games on it. i would b better off getting the ball back and throwing it till it cracks all they way around. at least i might be able to get my moneys worth out of it.
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STORM:If You Hear The Thunder,Sorry,The Lightning's Already Struck!