I must admit, I like what I hear. I am especially excited about the fact that Phil believes that all equipment should be built as part of an arsenal. Does this mean that starting in January, Track will begin to build their line around having balls for every condition? I hope so.
I remember when we all wanted a dry lane ball, it took quite a bit of requests before it was considered. But, when the Desert Heat was created, it has been talked about as one of the best dry lane balls to date.
I agree that alot of what Del did with Track was turn them into a high performance company with lots of technical aspects. That's not a bad thing at all, but at the same time, your products aren't appealing to those who like symmetrical stuff that performs at a price point that is easy on the wallet.
I do have one question though. How or what is the plan regarding Track's customer service? I feel that they have kinda fallen off a bit in the last month or so. To me, Track always had one of, if not the best customer service in the industry. Emails were answered promptly and the company would do ANYTHING to keep its customers happy. I have an issue with a ball and am hoping it can be resolved. I sent off an email but have yet to hear anything back. Just curios as to what I should do at this point.
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www.trackbowling.com"The Revolution" has begun!!!