Well, I got Track on the phone today. Got transfered to a Cole somebody (sorry, can't remember his last name). Got his voicemail. Left a message. Not 5 minutes later my phone rang. It was Del Warren. He apoligised for the problem. The problem was the ball I ordered, the Solution Power Plus EX, has been discontinued. This was the reason for the delay.
While I was still on the phone with Del, got another call. It was Cole. Called him back & told him I had just talked with Del & it was taken care of. I just needed to call Track back & ask for a Dawn & she would get the order for the new ball & get it out. It has now been taken care of. An Equation will be on it's way tomorrow & should be here by the end of the week.
Though it took a little while, Track did come through. I will give them great kudos for getting on it when they heard a customer was in need of their services. They were very apologetic & understanding.
As a side note, one of the people there even mentioned my post on this site! Guess some of the ball companies are paying attention to what goes on here. I want to say thank you to Track for their ball a day give away & for bringing this episode to a happy conclusion. Once they get the ball rolling, Del & his people really come through!
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A man never stands so tall as when he stoops to help a child.

http://rkwest.MyWayOut.net