I bought an Arsenal reactive last fall and found out, after I had "lost faith" in it, that it was "out of round" (flat spots where the ball was flaring).
 Even though I never registered for the warranty after buying it from my pro shop, I contacted Del via his email addy; after providing him with all of the specifics, he forwarded my inquiry to Dawn(Customer Service Mgr.) who in turn gave me a return authorization number for a Fed Ex pickup.
 To make a long story short, less than a month after the ball was picked up, I received a replacement ball from them at no charge.
 Good customer service and GREAT people !!!
My thanx to Del and Dawn ... class acts, without a doubt !!!
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Man, I LOVE this game; and I love it even more now that I'm using LEGENDS/LaneMasters balls ... Master the Lanes with Legendary hitting power !!!

Robb in O'Fallon, IL 62269 (near Scott AFB)
LAYBZZ74@AOL.COM

Clint,
 Yeah ... they are great folks and I've had good dealings with their customer service people and "Chuck"(Gardner ?) in Tech Support (needed a layout for a XBLEM FAZ - high TW).
 The Delta IS a sweet ball; if you recall, I have one 300(unsanctioned) and the Delta was the ball that got it for me ... strongest assymetrical reactive resin ball that I've ever seen and/or rolled.
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Man, I LOVE this game; and I love it even more now that I'm using LEGENDS/LaneMasters balls ... Master the Lanes with Legendary hitting power !!!

Robb in O'Fallon, IL 62269 (near Scott AFB)
LAYBZZ74@AOL.COM

sb..are you a proshop or just a bowler? cracked balls should be returned to the place you bought them from, either the pro shop, or the distributor. calling the ball company should be your last resort. i echo the question about what ball and how old, if it had any plugs, and how it was resolved. There are alot of people (not saying you are one of them) that call while i'm there pretty much wanting somthing for nothing, asking for a 9 year old ball that's been plugged 8 times that has cracked to be replaced with somthing current. Are you sure she was giving you a "hard time?" and not just following company procedure to find out what ball, how old, and explaining to you what could and couldn't be done to help you?
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Eric Martinez
The Bowler's Edge Pro Shop, San Antonio
Track Amateur Staff

Edited on 5/25/2006 4:30 PM

Edited on 5/25/2006 4:31 PM

I have talked to Dawn many times, and she has taken very good care of me.  She is very polite and she does whatever it takes to make sure my questions/issues are taken care of.
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Honesty is my only excuse - Metallica