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Author Topic: Rule quality issue / Track Customer Service (update)  (Read 1384 times)

ozsweet

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Rule quality issue / Track Customer Service (update)
« on: April 24, 2005, 11:33:04 PM »
I have a Rule that has about 30-35 games on it. The ball has been maintained well but now has "spider" type cracks at and above the bridge as well as in the the Pin itself. Has anyone had this problem and if so, what has Track done, if anything? I understand their basic warranty rules from their web site so I don't need that info. Just wondering how they handle circumstances that might not meet all of their criteria (such as shop of purchase and original box, etc).

**Just want to say that Track customer service exceeded my expectations. Thanks!

Edited on 5/2/2005 10:30 AM
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clintdaley

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Re: Rule quality issue / Track Customer Service (update)
« Reply #1 on: April 25, 2005, 08:04:25 AM »
Give them a call, talk to Dawn or Cyndi and they would be more than glad to help or at the very least point you in the right direction!

Clint
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Clint Daley-Owner
Lets Go Bowling Daley
Salem, Ohio 44460
TRACK ADVISORY PRO SHOP STAFF
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Brian Pursel

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Re: Rule quality issue / Track Customer Service (update)
« Reply #2 on: April 25, 2005, 09:24:15 AM »
I apologize for the problems you are having.  Standard operating procedure is to return back to the place of purchase for replacement.  Please let us know if there are any problems.

Thanks.
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Brian Pursel
Director of Sales
Track International
Evolutionary. Revolutionary.
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Brian Pursel
VP Marketing
Columbia Industries

bighook69

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Re: Rule quality issue / Track Customer Service (update)
« Reply #3 on: April 25, 2005, 05:08:49 PM »
no one complaining about Track not refunding there stuff were so great
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------------------
SlickTape Advisory staff member
Track Bowling.com
Evolutionary - Revolutionary
Track Pack
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ozsweet

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Re: Rule quality issue / Track Customer Service (update)
« Reply #4 on: May 02, 2005, 10:40:27 AM »
update - all is well! **Just want to say that Track customer service exceeded my expectations. Thanks!
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Just bowl!

Edited on 5/2/2005 10:33 AM
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C-G ProShop-Carl

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Re: Rule quality issue / Track Customer Service (update)
« Reply #5 on: May 02, 2005, 10:43:20 AM »
The Track divas do a good job trying to help people. I am glad that your problem has been taken care of.
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C-G Pro Shop (owner/operator)
Youngstown Ohio

Track Intl.-Amateur/Pro Shop Staff

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Carl Hurd

Austintown Ohio (Wedgewood Lanes)

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<b><i>TAG TEAM COACHING!!!!!!</i></b>/

T Brockette

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Re: Rule quality issue / Track Customer Service (update)
« Reply #6 on: May 02, 2005, 10:57:01 AM »
Track's customer service is great. I bowl in the same weekday league as Cyndi, and she is a super nice lady.
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Tracy
If you want to play, train your body
If you want to win, train your heart
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Tracy Brockette – Lone Star House Hack

tenpinspro

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Re: Rule quality issue / Track Customer Service (update)
« Reply #7 on: May 02, 2005, 02:42:11 PM »
quote:
update - all is well! **Just want to say that Track customer service exceeded my expectations. Thanks!


Glad to hear ozsweet, The Track "divas" and home office crew ARE amazing.  They're bombarded with tons of work these days since the consolidation of Columbia and yet they still find a way to provide a level of service that is unsurpassed.  This is why you guys get what you get here, I'm just trying to follow their footsteps...
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Rick Leong - Ten Pins Pro Shop
Track Intl. - Amateur/Pro Shop Staff  
Vise Inserts Staff
Trackbowling.com
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Rick Leong - Ten Pins Pro Shop
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C-G ProShop-Carl

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Re: Rule quality issue / Track Customer Service (update)
« Reply #8 on: May 02, 2005, 10:24:45 PM »


This diva thing could take off*L*


I can see Track's popularity raising by 1000%. You can have your "nations" or saw heads, we have our divas.
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C-G Pro Shop (owner/operator)
Youngstown Ohio

Track Intl.-Amateur/Pro Shop Staff



Edited on 5/2/2005 10:19 PM
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Carl Hurd

Austintown Ohio (Wedgewood Lanes)

900 Global, AMF Staff Bowler

Tag Team Member #1

<b><i>TAG TEAM COACHING!!!!!!</i></b>/

Rev_O

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Re: Rule quality issue / Track Customer Service (update)
« Reply #9 on: May 02, 2005, 11:54:22 PM »
Dawn and Cyndi are two wonderful young ladies. Always a pleasure to speak with them. Glad your problems were taken care of.
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Rev-O

Track International Amateur Staff Member
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R.I.P Dick Weber 1929-2005
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clintdaley

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Re: Rule quality issue / Track Customer Service (update)
« Reply #10 on: May 03, 2005, 09:00:33 AM »
I would comment, but I am married.....so I better not comment unless I want to be unmarried........

Clint
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Clint Daley-Owner
Lets Go Bowling Daley
Salem, Ohio 44460
TRACK ADVISORY PRO SHOP STAFF
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