Both of the Animals that I own personally have the Cg kicked way out from the pin and MB. My FreakOut, Phenom, 1 of my Mutants, my SuperFreak, my Unleashed, all of them, the same thing. I am wondering if Track should refund my money for all of those balls. Actually, I have drilled 4 other Animals and 3 of them were all not aligned.
I guess it is possible for that to happen to you, you may have a defective ball. I doubt it very much, especially since the company rep himself told you that it is not defective. You got a bad drill pattern, one that you chose. Tell you what, i will give you $60 plus shipping for your defective Animal. I want one drilled like that anyhow. And not to mention, if it is as defective as the Animals I currently own, I am sure it will work wonderfully for me.
You chose a bad drill pattern for your game, the lane condition you are throwing it on, and for the reaction that you wanted. As already suggested, you best bet is to take it to a pro shop that has a determinator and have them spin the ball to see if the MB is marked properly. CG is not going to matter, since it has no effect on the reaction of these balls.