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Author Topic: Track NE1 else  (Read 1881 times)

Re-Evolution

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Track NE1 else
« on: January 14, 2006, 05:49:23 PM »
I contacted the tech department a week ago about an overseas release that I just purchased because I can't find any pertinent information on it other than RG and Diff numbers, the info I have found doesn't say anything about what type of coverstock is used.
Has NE1 else contacted them for something like this and not received a reply?
I gave them every detail that could be given about myself and the ball, but they have not replied back with any information.
I find this to be disturbing and I don't like it much.
I asked them very simply what the details were about the ball.
The ball is a Elite Remix and asked what it compared to in the current arsenal of non-overseas releases and where it fit in mine, as well as drilling suggestion based on my specs. I also gave a very detailed description of my current line up.
I would have at least expected them to direct me to a place where I could find info on the ball, but I got nothing.
I started using a lot of Track equipment based on the services that I had received in the past whether here with the staffers or through contacting them directly, this is making me reconsider.
Don't get me wrong I more than likely will always use Track but this may keep me from being as exclusive with my purchases as I have been over the last 7 months or so.
I say this because all of the major companies make great equipment so it boils down to service and I am a bit aggravated by this no-reply.
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STORM TRACK
www.Bowling-Info.com
BR.com's unofficial FAQ section

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Re-Evolution

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Re: Track NE1 else
« Reply #1 on: January 15, 2006, 01:58:12 AM »
AMEN 6
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STORM TRACK
www.Bowling-Info.com
BR.com's unofficial FAQ section

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scotts33

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Re: Track NE1 else
« Reply #2 on: January 15, 2006, 07:22:16 AM »
I think you are pointing out a basic problem for most ball mfgs. Storm Track.  

Legends never has responded to any of my inquiries.  Phone is the only way to deal with them.  Visionary is the best of the any mfg. I have dealt with but then again they are a smaller company.  Usually the smaller the better the customer service.


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Scott

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Scott

Del & Dawn Warren

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Re: Track NE1 else
« Reply #3 on: January 15, 2006, 04:06:53 PM »
I'm sorry to hear that you have not been getting responses to your e-mails.  We take great pride in our level of service.  Anything less than excellence is unacceptable.  I respond to all inquiries sent through the Customer Service Department (for Columbia 300, Track International and AMF 300) within the next business day.  I'm not sure which department you selected but please feel free to send your inquiry again to Customer Service and I will get you an answer.  I will also ask our IT Department to look for your previous e-mail as well.  We have been having server problems lately and some e-mails have not come through.  Also, if you have an AOL e-mail address, most of those responses come back undeliverable.  For some reason AOL sees our e-mail as SPAM.  

Since the ball you mentioned was not released here in the US, it may take a little time to gather the info for you.  This sounds like it could have been a private label for an overseas customer.  

I hope this information helps and enjoy the rest of your day!

Dawn
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Del & Dawn Warren

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Re: Track NE1 else
« Reply #4 on: January 15, 2006, 04:18:27 PM »
Always glad to help.  I'm not sure who receives the "General" inquiries.  Since you haven't received a response to your original inquiry, I wanted you to send it to me and I would get the info you needed.  All technical questions (similar to yours) should really be sent to the "technical" selection on the website.  In any case, I'll do my best to get you answer.

Thanks again for your patience.

Dawn
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Brickguy221

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Re: Track NE1 else
« Reply #5 on: January 15, 2006, 04:27:19 PM »
quote:
I too have had trouble getting any email replies from Track.


Same here with me. I sent two Emails approx. a month apart (Sept & Oct.) about  some problems I was having with a new Track ball I purchased and received no answers to either Email. This upset me, so when I got my next ball in December, rather than get another ball from Track (I already own 4 Track balls, one a gift and 3 bought in 2005) I chose to go to another company to get it. I communicated with that company both before and after I bought it, drilled it like they told me to and have had no problems with it. They answered my Emails within 24 hrs. or less.

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Brick
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C-G ProShop-Carl

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Re: Track NE1 else
« Reply #6 on: January 15, 2006, 09:33:14 PM »
See fellas......the Divas are hard at work. I am glad that Dawn chimed in......I have not had any issues with the customer service from Track, but I like phone calls more than I like emails.

Dawn said that they are answering the questions on the phone for AMF, C300 and Track.....so maybe they have the same folks going through all of the emails. I am sure they get flooded at times.

-Carl

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C-G Pro Shop (owner/operator)
Youngstown Ohio

Track Intl.-Amateur/Pro Shop Staff
www.trackbowling.com
www.startabowlingrevolution.com


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Edited on 1/15/2006 11:30 PM
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Carl Hurd

Austintown Ohio (Wedgewood Lanes)

900 Global, AMF Staff Bowler

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<b><i>TAG TEAM COACHING!!!!!!</i></b>/

Hoselrockets

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Re: Track NE1 else
« Reply #7 on: January 15, 2006, 10:33:34 PM »
I would like to say that our team in San Antonio does the best job in helping and dispatching technical calls coming in. They are always looking out for our customers.  Keep up the great work!!!
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Joe Jozwik
Central Account Manager
Columbia 300, Inc.
1-800-531-5920
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Brickguy221

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Re: Track NE1 else
« Reply #8 on: January 15, 2006, 10:49:13 PM »
quote:
I would like to say that our team in San Antonio does the best job in helping and dispatching technical calls coming in. They are always looking out for our customers. Keep up the great work!!!
 


Yeah, right!!!!! Go back and read the posts here again. If you will read what I said you will find it was your "lack of" service that ran me off and caused me to get a ball from another company.


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Brick
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"Whenever I feel the urge to exercise I lie down until the feeling passes away"

Hoselrockets

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Re: Track NE1 else
« Reply #9 on: January 15, 2006, 11:46:38 PM »
I'm sorry to hear about your bad experience's with our team but I can assure you that we have the best customer service group out of all the other manufactors.  For future help you can feel free to contact me via email at
joej@columbia300.com.  Hopefully we can EARN some of your business back.

Sincerely,
--------------------
Joe Jozwik
Central Account Manager
Columbia 300, Inc.
1-800-531-5920
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