After reading the Storm booth thread I thought I'd post my little experience and what I learned from it.
I got an orange leather heel for my ABS Tour Ultras from Buddie's over the internet. It had a little groove in the heel and it seemed defective to me, but probably usable. I didn't have enough time to send it back before Reno. So, I took it to the Dynothane booth to exchange it. With the many orange leather heels they had I noticed about half had little grooves/impressions in them (maybe from shipping?). I wanted to swap mine for a good looking one. I was honest with the older gentleman manning the booth there and told him I just got it on the internet, but was hoping he could give me a little piece of mind and exchange it. I showed him the similar grooves on his stock, but since I didn't buy it from him, he still would not exchange it. I was pretty shocked and explained since he was representing Dynothane, I thought this would be a simple thing to do for me. He said it's his own stock with no backing from the company, and would not exchange it for me. I was pretty peeved.
So, I learned that the booths were staffed by independent guys, not ball company reps. But still at a national tourney like that I would think the ball companies would keep a better watch at who is representing their products. My teammate was going to fork over the $169 for Tour Ultras there, but after my experience he passed. He'll still get the shoes, but thru Buddies' where he'll also save $20 even after shipping. Dynothane will get the sale, but the independent guy at the nationals booth will not.
