Post by: tenpinspro on May 22, 2007, 05:52:51 AM
Just sharing my experience at the booth at the USBC open.
shipper50 and I walk up to the booth to try and weigh his ball. He uses "Tom Thumb" inserts but forgot them in his room at Circus and he had his knee swell up on him so I didn't want him to walk back and forth.
Initial encounter walking up to a blond at the booth:
Me: Hi, I'm Rick Leong from Ten Pins Pro Shop in Alameda, California and Track Staff. Can you tell me if Jason Wonders' email account is working correctly? I sent him an email about a month ago trying to ask for pro shop pricing for a Centaur AMB particle (I wanted to try and see if I could just open up the lanes (too late...bowled last week..) from what I heard about this ball).
Blond: (confused look on her face) I don't think we have a Jason Wonders working for us. You sure that's his name?
me: ummm..Yes....(confused look on my face now) uh..oh
Blond: Let me ask Frankie.....(goes into the back, talks to Frankie...comes back out)
Blond: Go talk to Frankie...
me: okay, thanks....(I proceed to the back where Frankie is drilling a ball) Introduce myself again...Hi Frankie, Is Jason's email working correctly? Does he still have that same account?
Frankie: Heard you had a problem with Jason.
me: No problem, just checking to see if his email account that's listed on the website is correct? I asked for yada,yada,yada....we all miss stuff from time to time being busy and all, I understand.
Frankie:I'll tell him he messed up....what do you need?
me:I wanted to try to the Centaur AMB...yada,yada
Frankie: Oh no, you don't need that...too much ball out here.
me: yeah maybe but Frankie you don't know my game. How much tilt I have or what my game is like these days...
Frankie: oh, you don't need that. You need that Ogre out there for $139.95...
me: Frankie, I'm in the business...I own a shop...(just told him that 20 seconds ago)
Frankie: oh, okay....I can give you this (yada, yada)
me:Ummmm.... (with no disrepect) Okay Frankie, thanks for your time....(tells the blond to give me his card, she does)
me: shipper, let's go to the Ebonite booth, that's my new family now.
Go to Ebonite, introduce myself to Mr Calhoon (great guy btw).
They said they didn't have "Tom Thumbs". Told us to see the Visionary booth. Told them we didn't get much help there but if we get the thumb insert, they'll help us weigh the ball (that's all me and ship wanted).
Second encounter at Visionary: Doh! I see some Tom Thumbs right in front of me(I was a little hung over from the day before).
me: Talking to the blond....excuse me, can I borrow this sleeve for a second and I'll return it?
Blond: Turns her head to watch the screen at the Banger booth...
me: excuse me...
shipper50: (started packing up his stuff) Rick, let's go...she heard you...
me: (being dingy)...huh?
shipper50: Let's go Rick, it's alright, we'll go somewhere else...
That in a very long typed out version of what happened....I apologize for the length but it sums up my experience at Visionary. I met and bowled with Rich and John in Wisconsin 20+ yrs or so ago (I like them and respect them very much)...I like their philosophy but this was not good....
--------------------
Rick Leong - Ten Pins Pro Shop
Vise Inserts Staff
Dexter Advisory Staff
Tag Team Coaching - Co-Founder
See profile for Track Ball videos
*El Presidente of the Track Legion
Post by: KDawg77 on May 22, 2007, 02:04:05 PM
That's sorry to hear and disappointing. The only email I've used to contact Jason was VBPadvertising@AOL.COM throught the website. Hopefully, he'll see you posting here since he has the Q&A board.
--------------------
Texas is neither southern nor western. Texas is Texas - Senator William Blakley
http://www.myspace.com/lefthandedhammerpride
http://members.bowl.com/FindAMember/memberView.aspx?mp=418&ms=2006&s=2006-2007
Post by: triggerman on May 22, 2007, 02:12:43 PM
must have been a busy day or the "on track staff" threw him lol, anyway he is a great guy and would have talked your arm off, sounds like misinformation from his counter girl and then him not having time to spend with you
--------------------
www.bowlingballexchange.com
Triggerman
F.O.S Loud, F.O.S. Proud
Lane #1 Baby
Post by: tenpinspro on May 22, 2007, 03:49:41 PM
I've probably "never" posted anything bad about anyone but this was not good..
--------------------
Rick Leong - Ten Pins Pro Shop
Vise Inserts Staff
Dexter Advisory Staff
Tag Team Coaching - Co-Founder
See profile for Track Ball videos
*El Presidente of the Track Legion
Post by: shipper50 on May 22, 2007, 03:52:24 PM
quote:quote:
I am suprised the blonde wasn't mesmerized with your charms, Prez. You should have told her you were the Prez of the Track Legion.....and you had a nice cigar and a blue dress for her. LMAO
I am surprised she could see him standing in front of the counter.
--------------------
Tracy
TEXAS CONNECTION
She couldn't have missed me standing next to my little buddy. I mean I am 6'1 265 pounds of quivering passion
as my buddy Frog used to say.I will also add, Rick had it right word for word. I think she was in another world from the way she acted.
Shipper
Post by: VBPadvertising on May 22, 2007, 05:36:03 PM
First of all, let me apologize for what happened in Reno. I can assure you that it is not the norm, and is not acceptable. This should never happen to anyone. I am not aware of who the blonde was you were speaking to, but I can only assume that it is someone that Frankie has hired for part time help to manage the shoe portion of the booth while Ramiro Sanchez or Ed Shuler have some time off. I will speak with Frankie, and express my disapproval of the way you were treated.
As far as the email goes, I'm not sure why I wouldn't have received it. I did a search of my entire email history, and I could not find an email from you (all emails are automatically saved on my computer). It is possible that for some reason AOL sent it to my spam folder, and I might have missed it before the system automatically deleted it. I am sorry I missed it.
I wish that you had given me the opportunity to try and rectify the situation prior to posting it on here, but I do understand how you could be frustrated with the situation. If there is anything that I can do for you, please feel free to contact me on my account here or my email at vbpadvertising@aol.com
On a side note, if anyone tries to email me, and I do not respond within a day or so (except maybe on the weekend), please try to email me again and change the subject line. I try to catch all of the legitimate emails that go to my spam folder, but sometimes it's hard to tell what is spam and what is an real email.
Jason Wonders
Visionary Bowling Products
Edited on 5/22/2007 5:36 PM
Post by: shipper50 on May 22, 2007, 08:11:44 PM
quote:
Very nice, Jason. You could have just overlooked it, but you decided to bring your attention to the situation and are in the process of trying to rectify it. I knew you would once you seen the post, as I have been watching you post back and forth to all the members on here, answering every single question too!
I like the way you do business and conduct yourself, Jason. That is the cherry on the top for most customers. I think that maybe Rick's incident is an isolated one and hope it is. I do see a tendency of the booth workers to be frustrated throughout the day, especially later in the days.
As far as the blonde, you can probably chalk her people skills to her age. This is not to say all young people are like this, because they aren't. But a lot are lacking proper social communicative skills.
They lack discipline from the authority figures in their lives.
But that is another story....lol!
--------------------
Marlene Sixkiller
May this Angelic Bowler
rest in peace.....1/5/39-10/29/04
Track Hitman
Fighting terrorism since 1492
Hustle (Big_Daddy_357) and Flow (ME aka, Daddilac, The Caddilac of Daddies!)
Unleashed Fury with No Mercy!!
I would bet she is at least 6-10 years old than you Six. That doesn't make it right and maybe she was having a bad day as the incident I had in the Ebonite booth.
Shipper
Post by: C-G ProShop-Carl on May 23, 2007, 04:22:01 PM
I called Visionary in March. I left my number and never got a return phone call. I do not remember who it was that was supposed to return my call. I have spoken to someone from just about every company....this was the worse service I have had.
I did not call back. I feel that if my call was important they would have called me back.
-Carl
--------------------
Carl Hurd
C-G Pro Shop (owner/operator)
Youngstown Ohio
Tag Team Member #1
TAG TEAM COACHING!!!!!!/Co-Founder
Post by: C-G ProShop-Carl on May 23, 2007, 04:23:34 PM
Consider this: he stopped to try to get some help for a bowler....one that could have been a Visionary customer in the future. I am sure that this has had a much larger impact on Shipper and his opinion of Visionary than it had on Rick.
-Carl
--------------------
Carl Hurd
C-G Pro Shop (owner/operator)
Youngstown Ohio
Tag Team Member #1
TAG TEAM COACHING!!!!!!/Co-Founder
Post by: VBPadvertising on May 23, 2007, 04:43:51 PM
I am sorry that you feel that way, because I did return your phone call. According to my notes, you called me on March 5, 2007 at 2:22 pm, requesting a seed ball. I returned the phone call on March 6th and left a message on either a voice mail system or answering machine (notes just say "left message"). I attempted again on March 7th, but did not leave a message that time. I regret to say that from looking at my notes, March 7th was the last attempt I made, and I must have forgotten to follow up beyond that point.
I can assure you that these attempts to contact you were made. If you would like me to call you tomorrow, just let me know and I will try calling the number I have on file.
Sincerely,
Jason Wonders
Visionary Bowling Products
Post by: Bar5003 on May 23, 2007, 04:53:47 PM
Its a shame that there was this bad experience, as i have heard MANY good experiences with the visionary booth, but i am sure that Jason will do everything in his power to rectify the situation.
--------------------
~Britton~Visit my website www.amf300reviews.com
Edited on 5/23/2007 4:52 PM
Post by: rackattack on May 23, 2007, 08:04:04 PM
quote:
I called Visionary in March. I left my number and never got a return phone call. I do not remember who it was that was supposed to return my call. I have spoken to someone from just about every company....this was the worse service I have had.
I did not call back. I feel that if my call was important they would have called me back.
Reply:
quote:
Hi Carl,
I am sorry that you feel that way, because I did return your phone call. According to my notes, you called me on March 5, 2007 at 2:22 pm, requesting a seed ball. I returned the phone call on March 6th and left a message on either a voice mail system or answering machine (notes just say "left message"). I attempted again on March 7th, but did not leave a message that time. I regret to say that from looking at my notes, March 7th was the last attempt I made, and I must have forgotten to follow up beyond that point.
I can assure you that these attempts to contact you were made. If you would like me to call you tomorrow, just let me know and I will try calling the number I have on file.
Sincerely,
Jason Wonders
Visionary Bowling Products
Carl it looks maybe YOU should have called back.Might have gotten that freebee.
--------------------
It's all about the X
Post by: imjouster on May 23, 2007, 08:56:47 PM
I'm writting this response because I want anybody who may have had any problems with visionary to give them another chance. I can personally guarantee that they will not dissapoint you.
Jeremy
--------------------
"Strive to be perfect, that is afterall the only way to become perfect."
"If you compare yourself with others,
you may become vain and bitter;
for always there will be greater and lesser persons than yourself.
Enjoy your achievements as well as your plans."
Taken from Desiderata
Proud user of Columbia 300 and Visionary Bowling Products
Post by: JOE FALCO on May 23, 2007, 10:00:19 PM
I now have three VISIONARY balls including the OGRE SOLID and PEARL .. I think they make terriffic bowling balls. As far as CUSTOMER SERVICE I've been reading questions and answers to/from JASON WONDERS and I think the guy is doing GREAT!
There's been too many positive things said about VISIONARY and I'm convinced this was an isolated case that happened in RENO!
--------------------
Hit them light and watch them fight
J O E - F A L C O
Post by: rackattack on May 23, 2007, 10:33:20 PM
The Charcoal Executioner he set up for me turned out to be the money ball in Corpus Cristi.The Storm he set up was it for doubles.
The airport snowed in the weekend I scheduled this year and I missed Reno but one of my highlights is always the Visionary and Brunswick Booths.
--------------------
It's all about the X
Post by: justdale on May 23, 2007, 10:53:08 PM
Post by: scotts33 on May 23, 2007, 10:58:17 PM
Jason responds like a company rep. that cares.......who else on this board responds in a positive manner like Jason. Think back to a number of company reps. most all have responded in a negative manner.
For one, I appreciate Jason's input and wish it to stay that way.
--------------------
Scott
Post by: C-G ProShop-Carl on May 23, 2007, 11:26:51 PM
Thank you for the message and the quick response. Apparently our lines were crossed some where. I retract my earlier comment. I did not recieve a message from you, and apologize for rushing to conclusions. The call at that time was not about a "freebee".
It was actually suggested to me by a friend that I make a call to Visionary and check into a mutual partnership so to speak.
Thanks, and I apologize again,
Carl
--------------------
Carl Hurd
C-G Pro Shop (owner/operator)
Youngstown Ohio
Tag Team Member #1
TAG TEAM COACHING!!!!!!/Co-Founder
Post by: Rock77 on May 24, 2007, 07:09:35 AM
While this may have been a bad experience for Rick and Shipper, that does not mean that the rest of us will have bad experiences. I truly feel that this was an isolated incident and if given another chance, Visionary would prove that their customer service is top notch.
I remember many people saying that Track's customer service was the best in the business, hands down. Well, I feel that Visionary's service is on that same level. I have never had a problem with any of my orders. Jason has been great and has helped me very much via email. I have spoken to Betsy on numerous occasions as well and she is always pleasant and ready to help.
I, for one, am enjoying my Visionary equipment and can't wait to see what the future holds.
BTW, got my Ogre Pearl and new two ball tote yesterday, can't wait to drill this beauty up.
--------------------
Visionary Test Staff Member '07-'08
Post by: shipper50 on May 24, 2007, 02:46:23 PM
Rick (tenpinspro)was trying to get information on why he didnt get a response to his emails to Jason Wonders. As far as what the blond heard I can only assume she had no idea who or what Jason was. I was there to find a Thom Thum to use as a substitute for mine to use and get a weight on one of the balls I had drilled before going.
My driller said it was 15/16 side and I wanted to make sure it was going to pass. Frankie was in the back and wasn't sure of what was going on out in front.
I think he was preoccupied with drilling a ball and trying to listen to Rick. I am not making excuses for Rick not getting an answer or the attention he deserved.
But from the way the blond handled us, and getting her nose in the air, she would not be someone I would want to represent my company in a national setting where she would meet 1000's? of people over the touranment.
So I have a NIB Frankie May sitting here waiting to get drilled soon. I wont let one unfortunate experience ruin my outlook with Visionary and give them the benefit of the doubt.
Shipper
aka Glenn Cole
Post by: C-G ProShop-Carl on May 24, 2007, 03:57:56 PM
VERY good bud. You are a stand up guy....and I completely understand looking past the surface and giving them another shot. I am sure that Jason will take care of any issues that the booth in Reno has.
-Carl
--------------------
Carl Hurd
C-G Pro Shop (owner/operator)
Youngstown Ohio
Tag Team Member #1
TAG TEAM COACHING!!!!!!/Co-Founder
Post by: DanR on May 24, 2007, 06:55:59 PM
Did Frankie call you "Super Guy"?
Post by: sdbowler on May 24, 2007, 07:15:27 PM
--------------------
Brunswick
Post by: pnj1967 on May 24, 2007, 07:20:55 PM
--------------------
Enjoy the people on the ballreview.com forum. Like to help when I can.
Users I wont deal with, read my profile.
Edited on 5/25/2007 5:41 AM
Post by: shipper50 on May 24, 2007, 08:21:19 PM
quote:
I really hate to hear my Uncle was treated badly !!!!!
--------------------
Enjoy the people on the ballreview.com forum. Like to help when I can.
Users I wont deal with, read my profile.
I think you meant your nephew since you and I are old men and he is just a pup
Shipper
Post by: VBPadvertising on May 24, 2007, 09:35:43 PM
I don't think you really want to know what I have on you....
If I told everybody what I know, you'd never be looked at the same way again lol.PS. What happened to the instant chat area on your website?
Hi Rack,
Cecil is not with us at the booth this year. He has moved on, and is heading the tour truck for the generations tour. We still work together on projects, but he was offered the truck and took it. Can't blame him, it gives him the opportunity to work with some of the best bowlers in the industry.
Carl,
I hope things got cleared up a little. It was nice talking to you today, and I look forward to working with you and your pro shops.
Glenn,
I don't think you will be disappointed. It is a great all around ball, and I believe it to be one of the most versatile on the market. Good Luck with it, hopefully it serves you well.
Rick,
I hope we get everything hashed out, and that this hasn't soured you on our company. Again, if there is anything I can help you or your pro shop out with, just let me know.
Jason Wonders
Visionary Bowling Products
Post by: TheDude on May 24, 2007, 11:59:22 PM
it was interesting to see those orges in action.
--------------------
Timothy @Juniors Pro-Shops
LaSalle, Quebec.
Edmonton, Alberta.
Roto-Grip Star Proshops
Etonic Stabilites Dress wearer.
Montreal, Quebec.
Post by: pnj1967 on May 25, 2007, 05:44:26 AM
quote:quote:
I really hate to hear my Uncle was treated badly !!!!!
--------------------
Enjoy the people on the ballreview.com forum. Like to help when I can.
Users I wont deal with, read my profile.
I think you meant your nephew since you and I are old men and he is just a pup
Shipper
--------------------
Enjoy the people on the ballreview.com forum. Like to help when I can.
Users I wont deal with, read my profile.
Post by: charlee323 on May 25, 2007, 02:27:33 PM
I joined test staff July 2006, purchased two balls(special weight) four shirts ordered a third ball that was necessary to start the season with. Didn't receive, so I called and found out that Betsy was in the hospital. Explained everything to John and told him to substitute my special order for a 15lb Frankie May or AMB solid. Needless to say, I never received the ball. I emailed them about the situation and I received an email from Jason that they couldn't stop production to run one ball, even though I clearly said I would take a 15lb that they had on hand. I was not happy with there response and have not purchased anything else. This was a bad and costly experience.
--------------------
Good Customer Service is hard to find.
Edited on 5/25/2007 2:28 PM
Post by: JOE FALCO on May 25, 2007, 03:55:47 PM
--------------------
Hit them light and watch them fight
J O E - F A L C O
Post by: VBPadvertising on May 25, 2007, 04:08:59 PM
I don't really know what to say, other than I'm sorry. I pulled your file, and it did contain the work order for the 14.5lb AMB Solid with the pin out 3". We don't normally make midweights, so any time there is a special order like this, especially with specific specs on pin location as well, it could take 3-4 weeks to get the ball produced depending on how the order lands in comparison to the pouring rotation.
Our records indicate that you called us 9 days after placing the order, and stated that you would take a 15lb Frankie May with the same pin placement. It also states that at that time the closest thing we had was pin out about 3.5", and that Betsy called and left a message on August 18th to verify that this ball would be OK. It may not have made any difference to you, but there are a lot of pro shops and members who for one reason or another would rather wait and get one right at 3". This is the reason that we always attempt to call and verify that what we have on hand is close enough (if it doesn't match the requested specs). It is also the reason why we do not charge anyone for an order until the ball is ready to be picked up by FedEx, and why your credit card was never charged for the order.
I don't know exactly how this situation played out, but at that time our secretary had to be hospitalized twice due to a pretty severe illness. It is possible that the day after she made this attempt to call you was when she got re-admitted to the hospital. Either way, we dropped the ball, and failed to follow up on your order, and for that I apologize again.
As far as the email goes, I will try to locate my response to your email. If I came across as rude, I can say with all certainty that I did not mean to. I am sure that I was just trying to express the fact that if you place a special order, especially with multiple specs, it sometimes takes a while to get done. Our pouring machines do not let us pour individual balls, and with a multi color ball, it cannot be poured by hand. An order such as yours, has to wait until our pouring rotation gets back to that particular style of ball.
Again I apologize,
Jason Wonders
Post by: MC on May 25, 2007, 04:27:37 PM
--------------------
Perfection is not attainable. But if we chase perfection, we can catch excellence.
-Vince Lombardi
VISIONARY TEST STAFF 07/08
Post by: charlee323 on May 25, 2007, 10:14:28 PM
This was July and August of 2006.
Jason,
Ordered on 7/27/06.
Called and changed to 15lb amb solid or frankie may on 8/9/06(Betsy had called and said it would be several more weeks before they could fill my special order).
Never received the 8/18/06 message from Betsy.
Regarding special order balls with certain specs: Before I signed up Betsy told me that what I was asking for would be no problem, and you had never had a special order take over four weeks. So this is the service I thought I would be receiving and it didn't happen.
I just stated my experience with VBP to the rest of the ballreview members. I still believe VBP makes a quality product, but for me this will always leave a bad taste in my mouth.
Edited on 5/26/2007 2:02 AM
Post by: TTforshort on May 25, 2007, 10:30:15 PM
Later that day, no one would even talk with me. I left and bought a Absolute Inferno from Brunswick.
After Jason's responses here, I will give visionary another chance.
TT
--------------------
"Following the course of least resistance makes for crooked rivers and crooked men."
Post by: tenpinspro on May 29, 2007, 11:14:38 AM
Just to help clarify a couple of things. I'd like to publicly apologize to Jason Wonders regarding this post. It was NOT my intent to try and make Visionary look bad in any shape or form. This also has nothing to do with their quality of products. I was just commnicating my experience which I feel this blond did not give justice to what the Visionary name holds (or any manufacturer for that matter). I've always had and will have nothing but the utmost repsect and admiration for the Wonders family.
Jason and I have spoke thru a couple of pm's and I have communicated to him my feelings on this, all is fine. I never was truly mad, I was more stunned then anything that this blond didn't even know Jason and the fact that she blew me off...lol You can ask shipper, I kept saying "wow, she just blew me off...lol"
In regards to Frankie, I also hold him in high regards. He was busy, that's all. Frankie's been at this probably before I was born and one day I will probably be him...
Hope this helps set the record staight, thanks.--------------------
Rick Leong - Ten Pins Pro Shop
Vise Inserts Staff
Dexter Advisory Staff
Tag Team Coaching - Co-Founder
See profile for Track Ball videos
*El Presidente of the Track Legion
Edited on 5/29/2007 11:14 AM
Post by: Xfest on May 29, 2007, 12:25:55 PM
I was just wondering, are you guys releasing any new products near Bowl Expo. Because I was thinking if I became a test staff member, or split it with my pro-shop buddy, if we could wait for the newer releases before getting our balls or not.
I was going to go ahead and do the 2 orgres and the Immortal Pearl, just wondering if anything else is coming out near bowl expo time. Thank you.
--------------------
http://www.kennyskidmorebowling.com/forsalepage.jpg
Balls for sale, check them out! Great prices as well!
Post by: VBPadvertising on May 29, 2007, 12:59:17 PM
I am sorry that you had a bad experience. Frankie is usually pretty busy at the booth, but again, that is no excuse for leaving someone feel unappreciated. Hopefully over time we can earn your business, and loyalty back.
D Pat,
While it's not the norm, we do occasionally pour single color balls by hand. We use this method to make our test samples, and occasionally special order balls. We don't like to make production balls or special order balls this way, because cosmetically the pearl or color patterns do not look the same as machine poured balls, but on some occasions we have made them by hand for orders.
Rick,
I appreciate your response. It takes a truly decent man to make a public retraction or apology, and I thank you for that. Hopefully we can make up for these errors, and get them corrected before they happen again.
PS check your messages. I need to get some information from you.
Kenny,
We are working on several balls for the fall releases, but at this time I am not sure which if any of them I will have at Bowl Expo. Do me a favor, and email me at vbpadvertising@aol.com and we can discuss your options and your involvement with the pro shop.
Thanks again,
Jason Wonders
Visionary Bowling Products
Post by: Nicanor on May 31, 2007, 10:57:10 AM
I just got back from Nationals and forgive me that I forgot the names at the Visionary Booth with the exception of Frankie. Frankie was there as well as two othr employees, maybe Ramiro and Ed.
The first day I went to the Visionary booth Frankie spent a great deal of time helping me with a ball and layout for a ball for my Son. He layed out a Orge though didn't drill the ball because my Son was back in San Diego. Frankie spent sveral minutes going over a couple of the bowling balls I was considering for a medium to heavier oil but not heavy oil specific.
Though spending time with me, he was still attentive to all other customers walking up asking questions. Overall, it was a great experience.
It was so good, that the next day I went back to buy the Blue AMB Centaur for heavier oil for myself. I think it was Ed (big guy at the booth) who helped me layout the blue AMB Centaur for heavier oil but also for medium heavy so that I might get a little more use out of the ball. Another great experience.
So much so, that the third day I went back to the Visionary booth to buy a pearl Ogre or Immortal for my Wife. Again, I think t was Ed who helped me. We needed a 13 LB ball and though he spent a good deal of time trying to find me a pearl or solid Ogre or Immortal unfortunately there was none in stock and I didn't get a chance to find her a ball. Though he still was very helpful.
I believe the third person I was talking to was Ramiro. we spent a few min utes taking and he was very personable. When Frankie was busy we talked about the different weight blocks and coverstocks. He would remember because we spent a little time talking about weight lifting and forearms.
I went back to to the Pro Shop area sveral times and without question, the Visionary booth was always the busiest and there was always potential customers there.
It was a great expereince. I throw mostly Lane 1 and I did not own a Visionary ball till this experience, so thuis is not from a Visionary rep.
Barry Brown
San Diego Traveling Ambassador to Bowling
--------------------
Nicanor (Ten On The Deck)
Post by: Wytrbbt on June 22, 2007, 11:56:23 AM
I have been going to nationals since 1992, and it was not long after that when I met Frankie May, (he was with Hammer back then). This guy has always gone the extra mile for me, and many others that I know, who have gone to his booth.
When he made the switch to VBP, so did I. I have 6 VBP balls, including the Purple, and Orange Ogres that I picked up this past year.
I have never had anything less than exceptional service from Frankie, and the VBP staff. I also would say that if I had a less than stellular experience in the near future I have 15 years of good experiences that would certainly overshadow a poor one.
I am not saying that shipper, and tenpins did not have a bad experience, but I am saying that it is not truly charactaristic of VBP, or their reps. Lets not be so thin skinned that we let one poor representation finish our relationship with a company that does not usually exhibit poor behavior.
Please lets also keep in mind that as we go to nats, we are there for the enjoyment, and they are still working, usually at a faster pace than our home pro shops do. We have all have bad days at work, and you may have just been there on a bad day.