Hi Trimman,
For pro shops who normally purchase through one of our distributorships, we ask them to purchase our equipment through those distributors. If their distributor does not carry our equipment, or if they don't use a distributorship, we do sell directly to the pro shop. Every pro shop in the world can purchase our equipment by either calling their distributor, or contacting us directly.
Mab,
If you can, please PM me, because I would be interested in knowing the situation you are speaking about with Rich. We have not had a salesman located in the Chicago area for about 5 years, so I would be curious to know what happened and try to get it corrected. We have had several make stops through Chicago over the past few years, but I would hate to have someone not handling our equipment because of someone that was released 5 years ago, or because of one that just made a stop while traveling through.
Thanks,
Jason Wonders
Visionary Bowling Products