I would like to chime in and say that my experience with Visionary has been nothing but positive. First, as a company, they have been THE best bowling related company I've ever dealt with. And I have dealt with just about every single one. Mostly I deal with Jason and Betsy, but I've also spoken with John on occasion (usually when Betsy's at lunch). Everyone has been extremely friendly, helpful and knowledgeable. The very first time I called to ask about their equipment, Jason spent a lot of time with me to understand my game in order to make suggestions about balls and drilling. He didn't just tell me that I needed their newest, most expensive "miracle" ball. He took the time and went the extra mile to make sure that I would be as satisfied as I could be. In my opinion, Visionary is the definition of what customer service should be.
As far as their equipment goes, I would respectfully disagree with scotts33. In my opinion, Visionary makes the best equipment available, bar none. First and foremost, their coverstocks last forever. This is important to me, as I don't like to buy new balls every other month (translation: I'm cheap). I've got Visionary equipment that I've had for going on five years, have several hundreds of games on them, and they still react the same as when they were drilled. And my coverstock maintenance has been minimal, to say the least. I've never had to "de-oil" one. In my opinion, Visionary equipment will do what everyone else's equipment will do out of the box, but Visionary's will still be doing it long after everyone else's ball is a distant memory.
Their quality control is by far the best I've ever experienced. I personally have never had one of their balls, including blems, where the CG was off by more than 1/8" (and to be honest that was probably my weighing error more than their manufacturing). I've had more than one blem where I had to scratch my head and try to figure out what made it a blem. I've told Jason on more than one occasion that I would rather have one of his blems than anyone else's firsts.
Their imagination when it comes to core design and even coverstock material is outstanding. Use of non-symmetrical wraps to manipulate RG and differential was, I think, brilliant. The use of the same basic core in the Blue/Green Centaur, Centaur solid and pearl, Immortals and Ogres, then simply manipulating the density and placement of the caps to create the various differentials was inspired. The use of porous particles in order to allow coverstock changes without losing the particle's effect was genius. And to put a particle coverstock on a medium RG, medium differential ball to blend a wet/dry condition provided an option and reaction that no other company could match (it was a dark, dark day when the Ogre Particle was discontinued).
To refer to their latest balls as "stinkers" and allude to "issues with layout and bowler match up" is worlds away from my experience. Personally, I have certainly had no issue matching up to Visionary's equipment. I use several of the balls scotts33 lists, and have had more than my fair share of success. I'm 53 years old, have two very bad knees, only bowl once a week, and am currently averaging 236. I carry the high average in my league, have carried the high average for my age bracket in my city (a major metropolitan area), and am the defending Senior Masters champion. All while using Visionary equipment exclusively. Am I under contract with Visionary? No. Could I use anyone's equipment? Yes. But to be honest I see absolutely no reason or advantage to looking anywhere else. I believe it would only be a step down.
In summary, my experience with Visionary has been better than I had any right to expect. From every aspect, it has been simply the best.
