Does Matt still run the tournaments? I bowled them over a decade ago when he first started up, it is great to hear that they are still going strong. He has ventured into the adult tournament series, but hasn't found the recipe for success in that area yet.
As for the pro shop not being open; unfortunately that is par for the course these days. Centers (and owner/operators) just don't "feel" like going in on a day which is normally a day off. However, if you told me that I would have 100 or more people than average in my center, and they are bowling a tournament, you better believe I'd be there! Doors open, specials and "closeouts" in the front, sales sales sales! Any profit is better than no profit, and I guarantee that they lost money that day by not opening the doors.